Return Policy

30 Day Return Policy
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. 
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. 

Please remove all unnecessary pre-existing labels from the box. Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. 

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Eligibility Conditions
Please read conditions below. If all conditions are not met, FLM USA, LLC reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. FLM USA, LLC can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Return Address
FLM USA, LLC
Attn: Return Department
2704 NE Hamblet Street
Portland, Oregon 97212
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